Terms of Service

Preparing for Your Clean

We are excited to make your space shine! To ensure our cleaning specialists can spend their full scheduled time detailing and sanitizing your home, we kindly ask that you prepare prior to our arrival. Please clear counter space, tables, desks, and floors of clutter, personal papers, clothing, and major items. This allows our team to jump straight into deep cleaning rather than taking valuable time tidying and preparing the space.

1. Initial Walkthrough, Photos & Add-On Services

• Pre-Clean Walkthrough: For all appointments -- and especially for new clients -- our cleaning team conducts a brief initial walkthrough upon arrival to inspect the space, verify the scope of work, and identify any specialized cleaning needs.
• Before & After Photos: For quality assurance and clear documentation, our team provides before and after photos directly in our booking app for every clean.
• Communication & Approval: If our team determines that additional time, heavy-duty detailing, or add-on services (such as interior oven, interior fridge, or specialized buildup removal) are required, we will contact both you and management immediately. Any adjustments or additional fees will be clearly communicated and approved before additional work begins.

2. Recurring Service & Deep Clean Requirements

• Initial Deep Clean Policy: An initial Deep Clean is standard for all new clients prior to initiating recurring services (weekly, bi-weekly, or monthly). This establishes a clean baseline that allows us to effectively maintain your home going forward.
• Exemptions: If our team inspects the property during the initial consultation or walkthrough and determines it is already well-maintained, the initial deep clean requirement may be waived at our discretion.

3. Payment Terms & Invoicing

• New Customers: Full payment is due prior to the start of the cleaning service. An invoice will be sent in advance and can be paid electronically via credit/debit card, or settled prior to the team beginning work.
• Existing / Recurring Customers: Payment is due upon completion of service unless prior auto-pay or scheduled billing arrangements have been established.
• Accepted Payment Methods: We accept credit/debit cards via digital invoice, digital cash apps, or in-person cash payments before cleaning begins.

4. Safety Restrictions, Exclusions & Cleaning Products

• Fireplaces: For safety and environmental health reasons, our cleaning team cannot clean out or remove ash from fireplaces.
• Floor Waxing: We do not apply floor wax or specialized wax finishes to hardwood or stone flooring, as improper application can cause severe finish damage or surface slippage issues.
• Client-Provided Products: Our team provides high-quality standard cleaning supplies and equipment. However, if you request the use of a specific or specialized cleaning chemical/product, you must provide the product. We assume no liability for damage caused by client-supplied specialty products.
• Biohazards & Heights: Our staff cannot handle biological hazards (animal waste, mold remediation, human bodily fluids) or climb higher than a standard 2-step ladder due to insurance and OSHA restrictions.

5. Cancellations, Access & Home Environment

• Cancellation & Rescheduling: Please provide at least 48 hours' notice for any cancellations or rescheduling requests to avoid a standard cancellation fee.
• Home Access: Clients must provide reliable access (key, lockbox code, entry code, or being present) at the scheduled appointment time. If our team is locked out and unable to enter, a lockout fee may apply.
• Utilities & Climate Control: For the safety and efficiency of our staff, the home must have running water, electricity, and functional climate control (heating/AC).
• Pets: We love pets! However, for safety, please secure aggressive or nervous pets prior to our arrival.

100% Satisfaction Guarantee & Damage Policy

Your satisfaction is our priority! If you are ever unsatisfied with any aspect of your clean, please let us know and our team will return to correct the issues immediately and free of charge. Additionally, while our team handles your home with care, any damage or breakage must be reported within 24 hours of service so our professional liability insurance process can be initiated.